Shipping Policy
Thank you for shopping with moonbuzz. This Shipping Policy explains how we handle and deliver orders placed through our website. By making a purchase, you agree to the terms outlined below.
1. Order Processing
- •Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- •If we experience a high volume of orders, processing times may be extended. Customers will be notified of any significant delays.
2. Shipping Methods & Timeframes
- •We partner with trusted carriers to ensure reliable delivery.
- •Standard shipping times generally range between 3–7 business days, depending on your location.
- •Expedited shipping options may be available at checkout.
3. Shipping Costs
- •Shipping charges are calculated at checkout based on your delivery address, chosen shipping method, and order size.
- •Occasionally, we may offer promotions such as free or discounted shipping.
4. Order Tracking
- •Once your order has shipped, you will receive a confirmation email with tracking information.
- •Tracking updates are provided by the carrier and may take up to 24 hours to display online.
5. Delivery Responsibility
- •Please ensure your shipping information is accurate at the time of purchase. We are not responsible for delays or losses due to incorrect addresses provided by the customer.
- •Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
6. Shipping Restrictions
- •We currently ship within regions where our products are legally permitted.
- •Some products may not be available in certain jurisdictions due to local regulations.
7. Damaged or Lost Packages
- •If your order arrives damaged, please contact us immediately with photos of the packaging and product.
- •If your package is lost in transit, we will work with the carrier to investigate. Please note that resolution timelines may vary depending on the carrier's process.
8. Policy Updates
- •This Shipping Policy may be updated periodically to reflect changes in carriers, logistics, or company practices.
- •Continued use of our website and services constitutes acceptance of the revised policy.